Privacy Policy

1. Who is responsible

The controller of your personal data is the operator of the DaimondBet platform. For privacy requests use support@247bet.site. We may appoint processors (hosting, payments, game studios, KYC) who act only on our instructions.

2. Scope

This policy covers the website, cashier, games, live chat, emails and related apps. It does not cover independent sites we link to (for example a payment provider’s own pages). Those services have their own policies.

3. Personal data we collect

Identity data: name, date of birth, nationality, government ID or other KYC documents when we ask for verification.

Contact data: email, phone (if you give it), language and country.

Account data: username, hashed password, account status, limits, self-exclusion flags and marketing preferences.

Financial data: chosen payment method, wallet currency, deposit and withdrawal amounts, transaction IDs, crypto addresses you use with us. We do not store full card PAN or CVV on our servers; that is handled by the payment provider.

Gameplay data: bets, odds, game rounds, sports bets, bonuses, free spins, wins, losses and related timestamps.

Technical data: IP address, device and browser type, OS, cookies, session IDs, approximate location derived from IP, crash and security logs.

Support data: messages you send to live chat or email, and transcripts where the law allows.

We do not intend to collect special-category data (health, biometrics) unless you send it yourself in a support ticket or KYC file.

4. How we collect it

Directly from you: registration, profile, cashier, KYC upload, chat, surveys.

Automatically: cookies, device signals needed for fraud control, server logs when you load pages or launch games.

From third parties: payment processors (success or fail of a transfer), game providers (round result), KYC / PEP / sanctions vendors, and public sources where fraud or AML checks require it.

5. Why we process data and legal bases

To perform the contract: create and secure the account, let you play, credit balances, pay withdrawals, apply bonuses you claimed.

Legal obligation: age checks, AML/CFT, responsible-gaming tools, tax or regulator requests, keeping betting records for the required period.

Legitimate interests: network security, fraud and bonus-abuse detection, product analytics in aggregated form, improving the cashier and game lobby. You may object where the law gives you that right.

Consent: optional marketing emails, non-essential cookies. You can withdraw consent at any time; it does not affect processing already done.

6. Disclosure

We share data only as needed with: payment and crypto processors; licensed game and sportsbook suppliers; identity and fraud-screening vendors; cloud hosting and CDN; customer-support tools; professional advisers; and group companies if we use shared operations.

We may disclose data to courts, regulators or law enforcement when we are legally required to do so or to protect the service against crime.

We do not sell personal data and we do not rent player lists.

7. International transfers

Servers, game studios and payment partners may be outside your country. Where we transfer data internationally we use contractual safeguards and only work with providers that offer an adequate level of protection for the purpose.

8. Retention

Account and KYC files are kept while the account is open and for as long as AML, tax and dispute rules require after closure (often several years).

Gameplay and payment logs follow the same legal clocks. Marketing lists are deleted or anonymised when you opt out, except a suppression record so we do not email you again.

Technical logs are rotated on a shorter cycle unless they are needed for an investigation.

9. Security

We use HTTPS, access control, hashed passwords, staff least-privilege and monitoring. No method is 100% secure. You must keep your password and 2FA (if enabled) private and tell us about unauthorised access.

10. Your rights

Depending on the law that applies to you, you may request: access to a copy of your data; correction of inaccurate data; erasure; restriction of processing; data portability; objection to processing based on legitimate interests; and withdrawal of consent.

Send requests to support@247bet.site from the email on the account. We will verify identity before answering. We may refuse or limit a request where the law lets us (for example we must keep AML records). You may lodge a complaint with your local data-protection authority.

11. Cookies and similar technologies

Strictly necessary cookies: session, language, device id, auth. The site will not work correctly without them.

Functional and analytics cookies: remember lobby filters, measure traffic. Non-essential cookies are used only with consent where required.

You can delete or block cookies in the browser. After that you may need to log in again.

12. Automated decisions

Fraud, bonus-abuse and risk engines may automatically flag or limit an account. If a fully automated decision produces a legal or similarly significant effect, you can ask for human review by writing to support.

13. Children

DaimondBet is only for adults who may legally gamble in their jurisdiction. We do not knowingly collect data from minors. If we learn that an account belongs to a minor we will close it and delete or restrict data as the law allows.

14. Third-party links and games

Games run in frames or windows provided by suppliers. Their servers may receive a session token, your locale and a round id. Social-login buttons (if offered) send you to that provider under their policy.

15. Changes

We may update this policy. The date at the top will change. For material changes we may also notify you in the account or by email. Continued use after the update means you accept the new version.

16. Contact

Privacy questions, access requests and complaints: support@247bet.site.